Return Policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure your satisfaction with every purchase. Please review our return and refund policy below:

1. 14-Day Money-Back Guarantee
   We offer a 14-day money-back guarantee for eligible items. If you are unsatisfied with your purchase, you may return the product within 14 days from the date of delivery, provided it meets the conditions outlined below.

2. Order Cancellations
   Orders can only be canceled within 6 hours of placing the order. After this period, cancellations will not be accepted.

3. Non-Returnable Items
   The following items are non-returnable for health, safety, and hygiene reasons:

   • Beauty products
   • Hygiene products
   • Damaged goods (unless damaged during shipping)

4. Replacements
   If your item arrives damaged or defective, we require proof (e.g., clear photographs or videos) to process a replacement request.

5. Return Shipping Costs
   Customers are responsible for all return shipping costs. We recommend using a trackable shipping service to ensure your return is received.

6. General Conditions for Returns

   • Items must be unused, in their original packaging, and in a resalable condition.
   • Proof of purchase (receipt or order confirmation) must be provided.

For further assistance or to initiate a return or replacement, please contact our customer support team. 

Contactus@sydnest.com