Shipping
Free Shipping
At Sydnest.com, we are committed to providing you with a seamless shopping experience, which is why we offer free standard shipping on all orders within Australia. Whether you’re purchasing fashion accessories, jewelry, or home décor, enjoy the convenience of no shipping charges.
Processing Time
Order Processing: After placing your order, please allow 1-2 business days for processing. This includes picking, packing, and preparing your items for shipment.
Peak Periods: During high-demand periods such as sales, holidays, or promotional events, processing times may extend slightly. We will keep you updated on any delays and ensure that your order reaches you as quickly as possible.
Delivery Times
Standard Shipping: Most orders will arrive within 3-7 business days from the date of dispatch. Delivery times may vary depending on your location and local postal services.
Remote Areas: For deliveries to remote or rural areas, please allow additional time for delivery. The exact delivery timeframe will be provided based on your location.
Delivery Estimates: While we strive to meet these timeframes, unforeseen circumstances such as adverse weather conditions or carrier delays may impact delivery times. We appreciate your understanding and patience.
Order Tracking
Tracking Information: Once your order has been dispatched, you will receive a confirmation email containing a tracking number.
Track Your Order: Use this tracking number to monitor the progress of your shipment through our courier’s tracking portal. You can check the status of your delivery and get updates on its estimated arrival.
Shipping Address
Accuracy: Please double-check your shipping address before finalizing your order. Sydnest.com is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.
Address Changes: If you need to update your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate changes before your order is dispatched.
International Shipping
Current Availability: At this time, Sydnest.com only ships within Australia. We are working on expanding our services to international destinations and will update you as soon as this becomes available.
Returns & Exchanges
30-Day Return Policy: We want you to love your Sydnest.com purchase. If you are not completely satisfied, you have 30 days from the date of receipt to return your items for a refund or exchange.
Return Conditions:
- Items must be returned in their original condition, unworn, and with all original tags and packaging intact.
- Items that are damaged, used, or do not meet these conditions may not be eligible for a return or refund.
How to Return:
- Contact our customer service team at customer.service@sydnest.com to request a return authorization and a return shipping label.
- Pack your items securely in their original packaging, including the return shipping label.
- Send the package to the address provided in your return instructions.
Refunds & Exchanges:
- Refunds: Once we receive and inspect your return, we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear on your statement.
- Exchanges: If you prefer an exchange, please specify the desired item and size when contacting customer service. We will arrange for the replacement item to be sent to you.
Customer Support
For any questions or concerns regarding our shipping policy or returns, please contact our customer service team at customer.service@sydnest.com. We are here to assist you and ensure that your experience with Sydnest.com is exceptional.
Feel free to modify or add any additional details to better align with your business operations and customer expectations!